Today, I had an appointment with a pulmonologist who specializes in sleep disorders. Turns out, he’s a fantastically nice physician AND he has a great staff!
After only a few minutes in the waiting room, we were led to the exam room. This is where it gets good!
The nurse comes in with a big smile on her face (that’s thing #1). “I’m Anna. Can I get your vitals?” (that’s #2 and #3)
Smile. Something so easy, totally free and has so, so much power! Plus, any time a patient sees a new physician, chances are, there’s going to be a little nervousness. Anna’s smile put me at ease. It indicates that if she’s happy, then her working conditions are good and she works for a good boss. Can’t say that across the board, but there’s something in that sub-consciously which made me know the doctor would also be a good guy.
Second, she introduced herself. Who wants to be touched by someone they don’t know? No one! But as soon as Anna told me her name, we had a connection. Simple as that, I felt like she was making a human connection, not just doing her tasks which happened to involve my body.
Third, she asked. In my state, if I touch anyone without his/her permission, it’s considered battery. When Anna introduced herself, it eased my worry and that eased my defensiveness. When she was considerate and asked for my vitals, I was all too happy to oblige!
Just three things, but remembering this trifecta is certain to help your patients see you as a true pro!
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