So, we all know the reputation of hospital food, right? Very seldom is the comment made: I was in the hospital and the food was outstanding!
After spending a few days at Lancaster General Health in Lanncaster, PA speaking, I got to know some of their tricks for making hospitalization and health care more pleasing to patients. Cooking mass amounts of food is a tough thing to do well. Lancaster experienced this when patients were complaining about the smell of the eggs on their breakfast plate.
After some research, they figured out that the plastic plate, humidity of the food and the dish cover were together forming a not so perfect storm; one that, strangely enough, gave the egggs a stench. I don't have to explain how bad it could be if a sick or nauseous person gets a whiff off something foul...yeah, more clean up for the front line health care pros.
So, Lancaster General did something about it. They changed the material the plates are made of. Eggs are a delicate thing to get right, but with the slight change, they've eliminated that perfect storm caused by the humidity of the food, material of the plate and dish cover.
To me, this is just one of the multitude of things Lanncaster General does right. It's also one of those things that patients will never notice, but they'll sure notice when it's wrong.
My thanks and props to Lancaster General for taking some extra steps to insure patients are well cared for...and well fed!
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