Pinellas Area Nurse Educators

Yesterday, I had the privilege of presenting to the Pinellas Area Nurse Educators. The PANE Conference was held in St. Petersburg, FL. These nurses are all employed in either a hospital or educational setting, instructing future R.N.s on ways to be excellent health care providers.

A special thanks goes to Tammy Franqueiro for being such an awesome client!

It was truly an honor to work with such a quality group of nurses who are helping to make the healing processes of patients much, much better!

A Recent Obituary

In my literary life, there have been four phases:

1. When I didn't know how to read (birth to 3 or so)

2. When I loved to read! (3 until, say, 13)

3. When I hated reading and only picked up a book when it was assigned (13-17)

4. When I re-learned some passion for the written word; so much so I began to create my own (17-present)

For the last four or five years of phase #2, I'd often check out books from the public library in Montgomery City (just a hop, skip and a jump from my hometown). On Saturday mornings, you could find me sitting on the floor in the back of the library, flipping through giant picture books of warfare; everything from spears to M-16s in the Vietnam Conflict. In those shelves was where I learned the value of just how much knowledge there is in the world-and that's probably why I want to know EVERYTHING now! The rebellious, slothful teenage years hadn't kicked into full gear, so I was still able to dig books just because, well, I dig books. It wasn't yet cool to NOT like reading (something I hope teens today don't emulate.)

Anyway, there at the Montgomery County Public Library was an elderly librarian named Laura. The things I remember about Laura were 1. she was a heavy, heavy smoker (yes, this was in the days when no one seemed to have a problem with smoking in the library) and 2. she seemed to know EVERYTHING about books! It was Laura who first introduced me to J.R.R. Tolkein and the Lord of the Rings trilogy-some 15 years before the movies made "Hobbitt" a household word!

While at my parents' home last week, my Mom was flipping through the local paper when she came across Laura's obituary. Laura hadn't really crossed my mind in years, but at the news of her passing, I thought back on those Saturday mornings. I also began to remember something Laura taught me without ever even knowing she was sending a lesson along...

Another library employee who worked with Laura was profoundly disabled. I don't think I ever knew this woman's name, and my best guess is that she had a severe case of cerebral palsey. This woman would sit behind Laura's desk in her electric wheelchair, body twisted at what looked like painful angles, jerky, robotic movements to sort books into large metal bins.

What I assume was C.P. had robbed this woman of all but the most sparce of motor functions. She could grip a book, but couldn't sit it down gently. Into the big metal bin the books would go, nearly shaking the windows with the clattering "BANG!" In the years I went to the library, this woman never spoke. Guessing here, but it seemed her disability wouldn't allow her verbal communication, either.

Sitting just a few feet away from Laura, she'd do her tasks of book organizing, books banging all the while. Laura, meanwhile, checked the cards in each of my loans, talked to me about the content of each, asked me about the last books, I'd read, never once paying attention to the ruckus being raised just a step away.

Was she oblivious to the noise? Unlikely. She was, however, comfortable working with this woman and her limitations. At the first loud slam, it would have seemed proper to drop what she was doing, run to the aid of the woman at the rear, check to see if everything was okay. But she didn't. Why? Probably because she knew nothing was wrong, just accepting this woman's disability and the tiny inconveniences that went along with it. She didn't offer help, didn't hover, just let the woman perform her task.

Laura certainly never acted like her co-worker had any sort of cognitive disability. To this day, I don't know if she did or not. My guess is no. She simply lived in a body that had more limitations than almost any other I've ever met. But Laura didn't treat her like she was profoundly disabled-she just let her do her job.

Frankly, Laura's comfort level with a person of this limited ability was disconcerting to my pre-teen self. It was, however, exactly how a person with a disability should be treated: with respect, honor and without making the disability their sole identity. Some of the best lessons are taught by inaction; when a loud crash would happen, Laura wouldn't even look up. I wanted to yell, "What happened?! Is she okay?!" all while pointing toward the figure in the electric wheelchair. But I didn't. Because Laura didn't act like anything was wrong. That made me also think nothing was wrong. Laura would finish her stamping of my books, wish me luck and would turn back to her own novel and overflowing ashtray.

You know, I'm not sure I'd ever thought of this until I heard of Laura's passing, but I have to think her actions (or more specifically, lack thereof) towards individuals with disabilities helped mold my opinions. Never assume that if one's body doesn't work well, that their mind doesn't, too. Don't hover, don't coddle, don't protect-just allow that person to live his/her life and to do their job.

When I became a person with a disability, I knew darned good and well I didn't want to be treated in a way other than the respect Laura showed her co-worker. I hope this memory may remind you, faithful reader, of how to respect and honor the existence of all people, those with disabilities and those without. If there's net access in the hereafter, I hope Laura may read this and rest assured she helped mold the life of one little bookworm many years ago.

Missouri Rehab Association

As promised, here are the pics from the MRA conference from earlier this week. It was truly a joy to be with all the MRA folks – again, these are some of the most giving, delightful people I could ever hope to work with! Left to right we have Frank, an assessment guru with A.O. of Springfield (and one of the kindest people you could ever hope to meet), my client, Kim Vaughn, a Voc Rehab counselor, moi, and Joe, an administrator with A.O. of Springfield (and one of the most professional, dedicated individuals I've ever worked with.) Thanks again, MRA, for doing what you do and for welcoming me into your conference! Y'all are a blast!

International Shriners Day!

In honor of the founding of the International Council of Shriners of North America on June 6, 1876, nobles (aka, Shriners) everywhere celebrate International Shrine Day!

Having just become a Shriner within the last few months, I'm proud to be celebrating my first Shrine Day. How does this work? Simple:

Nobles everywhere are to wear their red fez, a Shrine tee-shirt or a Shrine lapel pin-just to show their affiliation with the Shrine. If you've not seen a fez, take a look at that handsome devil in the pic...see that big thing on his head? No, not his nose! That red thing that looks like an inverted narrow bucket? That's the traditional Shriner's fez. Think wearing one of those to Wal-Mart may generate some awareness? If nothing else, it'll definitely show some fashion sense!

Still, what is the Shrine? What do they do? What do they believe? Why do they wear funny hats?

Simply put, the Shrine is a Masonic fraternity body created to have fun with a purpose. The fun results from fraternization, parties, socials, parades, etc., and the purpose remains the same: to support the Shriners Hospitals of North America.

Shriners Hospitals are some of the best medical care one can get for burns and orthopedic issues that confront children. No patient at a Shriners Hospital is ever charged a single penny-this makes the Shrine Hospitals the greatest philanthropy in the world. With a daily operating budget in excess of $2 million, the fun we nobles have is only surpassed by the incredible help given to children in need of intense medical care.

Happy Shrine Day to my fellow nobles!

If you'd like to learn more about the Shrine and the philanthropic work we Shriners do, please view:

www.Shrinenet.com

or my home Shrine's web page at:

www.BahiaShrine.com

Family Pharmacy Teams With Marcus!

Well, it's finally happened! Ever since the release of my books in the fall of 2006, I've looked for a retailer in my hometown. You'd think this wouldn't be so challenging, but it sure was!

Then, a retailer found me! In March, I was honored to be the key note speaker at the National Honor Society induction at my alma mater, Montgomery County R-2 in Montgomery City, MO.

Attending the induction of their daughter, Ellie, were Jack and Janet Holtman, owners of Family Pharmacy in Montgomery City. Mr. and Mrs. Holtman (and Ellie) purchased my books and passed them along to several others after they read them. As always, I'm humbled and honored when anyone passes my book along with the recommendation, "Hey, you should read this!"

Well, Jack and Janet also decided to inquire about becoming a retailer of "After This..." and "The Other End of The Stethoscope." I, of course, was ecstatic to be able to offer books to readers in my hometown by way of a local retailer!

Family Pharmacy is located on North Sturgeon in Montgomery City, MO. I hope folks from my home area will stop in, say HI to Jack and Janet, and maybe pick up a book while they're at it!

Special thanks to Jack and Janet Holtman for their desire to help me spread my message!

"I'm Just A Phone Call Away!"

Yesterday, I had my annual visit with my ophthalmologist , Dr. Moholtra. Why a blind guy needs to go see an eye doc every year, I dunno... but I go anyway.

Dr. Moholtra decided to try a different type of medication to help reduce conjunctivitis in both eyes (Ah, maybe THERE'S the reason to go see an eye doc). We discussed the benefits and drawbacks to this new medication, talked about if I should find an ophthalmologist in Florida, etc. As we discussed the pros and cons, Dr. Moholtra simply said, "And never forget that I'm just a phone call away."

THAT, faithful reader, is darned reassuring. I now know my physician will make time to return my call if I have any problems. Will he actually call me back? Doubtful. Might it be his nurse who returns my call? Probably.

Still, no matter what actually DOES happen, Dr. Moholtra said "call me" not "call my office" or "call the nurse."

How do I feel? Like I have a personal connection to my physician. Was that his intent? Absolutely! Dr. Moholtra knows the key to great patient care is the relationship between patient and caregiver. Simple as that. And such a professional thing to do which is, unfortunately, lacking so often in the medical world.

When You're a Professional...

I just got back from an appointment with a new dermatologist. It was a fairly wretched experience. The physician himself was a pretty good guy, but his staff? Yeesh. Awful.

Unfortunately, this doctor has missed one of the keys to being a professional - be sure the people representing you are professional, too. Here's how this went down... Marvelyne and I scheduled appointments back to back. We both wanted to hear what the doc had to say to the other. Fair enough, especially since my reason for the appt. was so the dermatologist could point out skin blemishes to Marvelyne I obviously don't see.

When the secretary called Marvelyne's name from the waiting room, I got up, too. Convo went down like this:
Secretary: "Sir, we'll see you when your wife is finished."
Marcus: "We're together."
Sec: "I'm sorry, but we don't see couples together. She can come get you when it's your turn." Marcus: "So, she can be in my appointment, but I can't be in hers? That doesn't make sense." Sec: "I'm sorry, sir, but that's our policy."

Now, folks, that was NOT their policy. In fact, when the doc came into Marvelyne's appt., she asked, "Can my husband be in here?" The doc's response was what it should be, "Of course!" Still, 10 minutes later, I was finally allowed into the exam room with my wife - and with a temper about at the boiling point. I'd not yet met the doc, but what do you think my overall impression was? Yep-negative.

Any professional knows he/she must, MUST have representatives who give a favorable impression. This doc does not have that person on his staff. In fact, instead of a non-issue (a worst case scenario for a physician's secretary), he has one who does harm.

This isn't to say the doc himself was bad. He was fine, but the impression was already made by his crappy secretary. After being represented by a speaker's bureau in the past, and after having different web designers creating work to represent me, and an army of past marketing folks, I know one thing - do NOT hire anyone who cannot properly represent me to others. I've made this mistake time and time again. Is it even possible not to? Sure, but just like finding Prince Charming, sometimes you've gotta kiss a lot of frogs The key is, when you realize the person representing you is a frog, it's time to make frog legs.

As a professional, I will never continue to allow someone to represent me in person, print, communication or video who cannot make me look fabulous. Seems like doctors need this lesson, too.