Tuesday, December 9, 2008

Morton, Plant, Mease Health Care




On Monday, December 8, I was the honored speaker for the nurse managers of Morton, Plant, Mease Health Care at Morton-Plant Hospital in Clearwater, FL. Always exciting to share my message, but double that excitement to work with nurse managers who can carry that learning back to their floor nurses!

Special thanks to Robin Lapham for helping arrange the event and for being such a thorough client! Always makes my job easier when my clients are on top of their game as you are, Robin! Thanks!

Wednesday, November 19, 2008

Bacchus in Columbus!






Sorry for the lack of postings the last week or so. I've been on the road a lot and now, here's why!
Thursday, Fri. and Sat. of last week, I was exhibiting and presenting at the Bacchus Network General Assembly held in Columbus, OH. This is the third year I've attended G.A. and I'm always so excited to get to meet new friends and see past acquaintances!
This year, I was also excited to present with the PACE team from DeSales University on "Booze Busters." To the best of our knowledge, this is the first time a university has partnered with a professional speaker to present a breakout session at G.A. I want to thank the PACE team for welcoming me in with open arms and congratulations on a job well done! Special thanks to Dr. Gregg Amore and Wendy Krisak for helping facilitate everything... and for one of the funnest times I've ever had at a conference dinner!
Side note: Friday night at G.A., there was a fire in a neighboring building. A big, stinky electrical fire. This fire caused the power grid to be switched off and hence, our hotel to be without power for nearly 12 hours. And yet? Hanging out on the street corner with the DeSales PACE team was just super fun! No one I'd rather be homeless with! And thanks to the Columbus Hyatt for handling the disaster in such a professional manner-truly one of the finer examples of customer service I've ever experienced!

Thursday, October 16, 2008

"Your Prescriber"

I just watched a commercial for a prescription medication. Instead of saying, "Ask your doctor about XYZ medication..." they instead used the term "prescriber."

I like this... and I don't like this.

First, I like it because not all of the health care professionals I see are docs. Some are P.A.s, some are NPs, and some ARE physicians. My G.P. happens to be a family doctor, but the health care pro I see the most often is a P.A. All of these have the ability to prescribe drugs.

However, it's a constant criticism of the health care world that, all too often, medications are overprescribed. Patients, for whatever reason, don't feel as though they're getting quality care if they don't exit the practice without a prescription. A nearby walk in clinic actually advertises, "$50 for an office visit and prescription."

Well what if the person doesn't need a prescription? Is one given any way?

I like that prescribers are being treated equally (by advertisements, at least), but hate there's a continuation of prescribing medications as treatment – no matter what.

True patient care comes from the health care professional. Not from the drugs, not from the treatment of the ailment, but in the way patients are treated by their prescriber (and sometimes by the prescriber's support staff).
The human element should never, ever be replaced by a pill.

Monday, September 22, 2008

Hospital Workers Axed for Snapping Photos of Patients

Props to the UNM hospital for such swift and decisive action. Even if the patients in the photos cannot be identified, just to know one's arm, leg, torso, etc. is in a pic unknowingly posted to someone's MySpace profile is just disturbing.

Sadly enough, this incident, even if isolated, gives a bad impression of the hospital. Given a choice, will patients want to be treated at a hospital with this history? Maybe, maybe not-but by the hospital taking immediate action, it lessens the chances of this type of occurrence happening again.

*****
Hospital Workers Axed for Snapping Photos of Patients, Uploading to MySpace

Monday, September 22, 2008
ALBUQUERQUE, N.M. — Two University of New Mexico Hospital employees have been fired for using their cell phone cameras to take photos of patients receiving treatment and then posting the images to a social networking Web site.

Director of Public Affairs Sam Giammo said Sunday the photos — mainly close-ups of injuries being treated in the Albuquerque hospital's emergency room over the past few months — were posted on an employee's private MySpace page.

Giammo said he's never heard of a similar incident at the University of New Mexico Hospital or any other hospital.

A few other hospital employees were disciplined and the investigation is ongoing, he said.
UNMH values patient privacy "very, very highly and we will do everything we can to protect them," Giammo said. "We just won't tolerate unprofessional actions by any of our staff. We just won't stand for that."

The photos were discovered after a hospital supervisor received an anonymous tip about them Tuesday and launched an investigation.

Hospital managers personally oversaw the removal of the photos from the Web site and from the employees' cell phones, Giammo said.

"We have to rely on the people telling us that they don't have any others," he said.
The patients in the photos could not be notified that their pictures had been taken because their faces and personal identifying features had been removed from the photos, Giammo said.
Giammo said the MySpace page could only be accessed by the employee's online friends, not the general public.

Giammo said the employees who were fired violated a hospital policy that bans the use of cell phone cameras in patient areas. The other employees were disciplined for not bringing the photos to the attention of managers, he said.
The hospital is treating the matter as an employment issue and law enforcement has not been involved, Giammo said.

The use of cell phone cameras in hospitals have caused breaches of patient privacy or concern about such violations in California, Arizona and South Dakota in recent years.

Sunday, September 21, 2008

"Florida Society of Medical Assistants"

Thanks to the FSMA for the opportunity to present at the state conference on Sat., Sept. 20!
Thank all of you for being such a warm and receptive audience AND for your commitment to excellence in customer service AND patient care.
Special thanks to Mary Morris for being such a great client and helping arrange the event!

Thursday, September 18, 2008

Teleconference Network Of Texas

University of Texas Health Science Center at San Antonio

Yesterday was a first for yours truly. I was the guest presenter for a teleconference arranged by the Teleconference Network of Texas out of UT Health Science Center in San Antonio. We had a group of nutritionists from across the country hooked into the bridge and, based on some of the feedback via E mail, it went well! For the guy who’s real interactive with the audience, giving a program without human feedback was a challenge, but it went really well!

Special thanks to B.J. Brown in San Antonio for being such a great host and moderator! I’d include some pictures, but since this was over the phone, you don’t really want to see me sitting on my couch in a grubby old tee shirt and khaki shorts, do ya?!

Three Things To Remember Every Time You Meet A Patient

Today, I had an appointment with a pulmonologist who specializes in sleep disorders. Turns out, he’s a fantastically nice physician AND he has a great staff!

After only a few minutes in the waiting room, we were led to the exam room. This is where it gets good!

The nurse comes in with a big smile on her face (that’s thing #1). “I’m Anna. Can I get your vitals?” (that’s #2 and #3)

Smile. Something so easy, totally free and has so, so much power! Plus, any time a patient sees a new physician, chances are, there’s going to be a little nervousness. Anna’s smile put me at ease. It indicates that if she’s happy, then her working conditions are good and she works for a good boss. Can’t say that across the board, but there’s something in that sub-consciously which made me know the doctor would also be a good guy.

Second, she introduced herself. Who wants to be touched by someone they don’t know? No one! But as soon as Anna told me her name, we had a connection. Simple as that, I felt like she was making a human connection, not just doing her tasks which happened to involve my body.

Third, she asked. In my state, if I touch anyone without his/her permission, it’s considered battery. When Anna introduced herself, it eased my worry and that eased my defensiveness. When she was considerate and asked for my vitals, I was all too happy to oblige!

Just three things, but remembering this trifecta is certain to help your patients see you as a true pro!